WhatsApp Business Solution Provider

WhatsApp automation
built for property businesses.

PurpleFlow is a SaaS platform that gives property agencies a fully automated WhatsApp assistant. We handle enquiries, capture leads, and escalate urgent cases to the right person instantly, on behalf of our business clients.

Get in touch See how it works
24/7
Always-on for clients
Zero
Missed enquiries
Instant
Lead alerts to agents
P
Prestige Lettings
online
Hi! Welcome to Prestige Lettings. How can I help you today?
1. I want to rent a property
2. Report a maintenance issue
3. Speak to an agent
09:01
1
09:01
Great! What area are you looking in? Please send your preferred postcode.
09:01
SW1A 1AA
09:02
Perfect. An agent will be in touch shortly with available properties in that area.
09:02
Platform features

Everything a property agency needs.
Nothing they don't.

A complete WhatsApp automation platform we operate on behalf of our business clients using the WhatsApp Business Platform.

💬

Menu-driven conversation flows

Guided, numbered-menu conversations mean end users always know what to do next. No open-ended AI guessing, no dropped enquiries.

⚡

Automated lead capture

Every inbound enquiry is saved automatically with the user's name, phone number, property interest, and urgency level. Agents are alerted the moment it happens.

🔔

Smart human escalation

When a situation needs a human, the bot steps aside and notifies the relevant agent via WhatsApp with the full context of the conversation.

📊

Client dashboard

Each client gets a real-time dashboard showing all conversations, lead statuses, and their human queue. Everything visible in one place.

🛡

Safe messaging practices

Built-in rate limiting and message pacing keep all messaging within WhatsApp's platform policies and protect our clients' accounts.

🕐

Business hours awareness

The bot operates within each client's configured hours. Outside those hours, end users get a polite out-of-hours message and their enquiry is queued for the morning.

How it works

How we serve our business clients.

PurpleFlow operates as a technology layer between our client businesses and their end customers on WhatsApp.

1

Client onboarding

A property agency signs up to PurpleFlow. We connect their WhatsApp Business number to our platform via the WhatsApp Business API and configure their conversation flow.

2

End users interact

The agency's customers message their WhatsApp number as normal. Our platform receives those messages and responds with a guided conversation on the client's behalf.

3

Leads delivered

Captured leads and escalations are surfaced to the client via their dashboard and direct WhatsApp notifications. The client's team follows up directly with their customers.

Client dashboard

Full visibility for every client.

Each business we serve gets a dedicated dashboard to monitor their WhatsApp activity in real time.

  • ✓
    All inbound enquiries with status tracking
  • ✓
    Full conversation history per contact
  • ✓
    Human queue for pending callbacks
  • ✓
    Instant notifications for urgent escalations
  • ✓
    Lead data export for CRM systems
PurpleFlow Dashboard
Live
48
Total leads
7
Human queue
3
Urgent today
Recent leads
Sarah M.
+44 7700 ••••••
Booked
James K.
+44 7911 ••••••
Urgent
Priya D.
+44 7890 ••••••
New
Platform data use

How we use WhatsApp platform data.

We operate as a technology provider on behalf of our business clients. Here is exactly how data from the WhatsApp Business Platform is used.

📤 What data we receive
When an end user messages our client's WhatsApp number, we receive the message content, the sender's phone number, and their display name. This is the only data we obtain from the platform.
🎯 How we use it
We use message content and phone numbers solely to operate the automated conversation flow and deliver responses on behalf of the client business. We do not use platform data for advertising, analytics, or any purpose beyond delivering this service.
👥 How clients use it
Our client businesses use the captured enquiry data to follow up with their customers directly. They view lead details in their dashboard and contact customers by phone or WhatsApp to progress the enquiry.
🔒 Data handling
Platform data is stored securely and is never sold or shared with third parties. It is retained only as long as needed to deliver the service and is accessible only to the relevant client business and PurpleFlow staff for support purposes.
Pricing

Simple, transparent pricing.

No hidden fees. Scale as your agency grows.

Starter
£49/mo

Perfect for independent agents and small lettings offices.

Get started
  • ✓ 1 WhatsApp number
  • ✓ Up to 500 conversations/mo
  • ✓ Lead capture and dashboard
  • ✓ Business hours control
  • ✓ Custom flow builder
  • ✗ AI node support
  • ✗ White-label branding
Most popular
Pro
£129/mo

For growing agencies that need full flexibility and advanced automation.

Get started
  • ✓ 3 WhatsApp numbers
  • ✓ Unlimited conversations
  • ✓ Custom flow builder
  • ✓ AI node support
  • ✓ Priority agent alerts
  • ✓ Webhook integrations
  • ✗ White-label branding
Agency
Price on request

Run PurpleFlow under your own brand for multiple clients.

Talk to us
  • ✓ Unlimited numbers
  • ✓ Unlimited conversations
  • ✓ White-label branding
  • ✓ Multi-client dashboard
  • ✓ Custom domain
  • ✓ Dedicated support
  • ✓ SLA guarantee
FAQ

Common questions.

Everything you need to know before getting started.

No. PurpleFlow works with a regular WhatsApp account via QR scan, or with Meta's official Cloud API if your client wants to use a verified business number. Both options are supported out of the box.
Yes. All plans including Starter include the flow builder, so you can create menus, input steps, and escalation paths from day one. AI-powered nodes are available on Pro and Agency plans.
The bot escalates the conversation automatically and sends the agent a WhatsApp notification with the customer's details and the reason for escalation. The bot then goes silent so the agent can reply directly.
All conversation data is stored on your own server or our managed infrastructure. We never sell or share customer data with third parties. Data is used solely to deliver the messaging service to your clients.
Yes. The Agency plan includes full white-label support, a custom domain, and a multi-client dashboard so you can manage all your clients under your own brand.
Get started

Ready to automate your clients' WhatsApp enquiries?

Get in touch and we will walk you through the platform.

Request a demo